RETURN POLICY | MONSTER

Return Policy

  • Unless otherwise specified, no return or exchange of merchandise will be accepted. Please read the returns or exchanges policy as specified by us.
    https://hk.monsterstore.com/pages/general-terms-and-conditions

  • Request for goods return or exchange will be accepted within 7 days of delivery, and goods must be returned in their original packaging and unused condition. Customers are required to email, Signal or WhatsApp (852) 56688614 for product exchange arrangement.

  • Customers are required to present the original sales invoice upon exchanging the goods.

  • Request for goods exchange will not be accepted if the goods are found used, altered or damaged due to improper use.

  • The Company reserves the right to amend the terms and conditions without prior notice.

  • Should there be any dispute, the Company's decision shall be final.